NEOCARE Privacy policy

NEOCARE Privacy Policy

Introduction

Welcome to NEOCARE! Your privacy is important to us. This Privacy Policy explains how NEOCARE Clinic (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use our application (“App”). The App is designed to provide personalized health monitoring services by accessing specific health data from your device and securely sharing the most recent data with your doctors at NEOCARE Clinic. This Policy applies to all users of the App (“you” or “your”).

Acceptance of This Policy

By downloading, accessing, or using the NEOCARE App, you confirm that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Policy, please do not use the App.

Information We Collect

  1. Health Data from Your Device
    The NEOCARE App integrates with health services on your device (such as Google Health Connect or Apple HealthKit) to access specific health data, including:

    • ActiveCaloriesBurnedRecord
    • BloodPressureRecord
    • BodyFatRecord
    • DistanceRecord
    • HeartRateRecord
    • HydrationRecord
    • NutritionRecord
    • StepsRecord
    • TotalCaloriesBurnedRecord

    This data is collected solely to provide personalized health services and to share the most recent health metrics with your assigned doctors at NEOCARE Clinic.

  2. Personal Information
    To provide our services, we may collect certain personal information from you, such as:

    • Name
    • Email address
    • Contact number

    This information is used to identify you and to facilitate communication between you and your healthcare provider.

  3. Device Information
    We may collect information about the device you use to access the App, including your device model, operating system, and unique device identifiers. This information helps us ensure that the App functions correctly and improves our services.

  4. Usage Data
    We may collect information about how you interact with the App, such as the features you use and the actions you take within the App. This data helps us improve user experience and troubleshoot issues.

How We Use Your Information

We use the information we collect for the following purposes:

  • Personalized Health Monitoring: To provide personalized health and wellness services by tracking and analyzing your health data.
  • Sharing with Healthcare Providers: To share your most recent health data with your assigned doctors at NEOCARE Clinic to facilitate accurate diagnosis, treatment, and health management.
  • Improve Our Services: To understand how you use the App and to improve its functionality, user experience, and security.
  • Communication: To contact you with important information about your health, App updates, or other relevant communications.
  • Compliance and Legal Obligations: To comply with applicable laws, regulations, or legal requests and protect the rights and safety of our users and others.

Data Sharing and Disclosure

  1. Sharing with Healthcare Providers
    We share your most recent health data with your designated doctors at NEOCARE Clinic to support your medical care. This data sharing is done securely and is limited to what is necessary for your ongoing treatment and health management.

  2. Third-Party Service Providers
    We do not share your personal information with third-party service providers for their marketing or other purposes. However, we may use third-party services to help maintain and improve the App’s functionality. These third parties will only have access to information necessary to perform their specific tasks and are obligated not to disclose or use your information for any other purpose.

  3. Compliance with Legal Requirements
    We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose your information if we believe in good faith that such action is necessary to protect the rights, property, or safety of NEOCARE Clinic, our users, or others.

Data Security

We are committed to protecting the security of your personal information. We use reasonable administrative, technical, and physical measures to safeguard your data from unauthorized access, disclosure, or misuse. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data. By using the App, you acknowledge that you understand and agree to assume these risks.

Data Retention

We retain your personal information and health data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the retention period expires, we will securely delete or anonymize your data.

User Rights

You have the following rights concerning your personal information:

  • Access Your Information: You have the right to request access to the personal information we hold about you.
  • Correct Your Information: You have the right to request corrections to any inaccuracies in your personal information.
  • Delete Your Information: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
  • Withdraw Consent: You have the right to withdraw your consent for us to access your health data at any time by adjusting the settings in the App.

To exercise these rights, please contact us at support@neocare.clinic.

Cookies and Tracking Technologies

The NEOCARE App does not use cookies or similar tracking technologies to collect user information. All data accessed and used by the App is directly related to the functionality of providing health and wellness services.

Children’s Privacy

The NEOCARE App is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to delete such information.

Do Not Track Signals

The App does not respond to “Do Not Track” signals sent by your browser or device. However, we limit our data collection and use to only what is necessary to provide our services as described in this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Policy on the App and updating the “Last Updated” date below. Your continued use of the App after any such changes constitutes your acceptance of the updated Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Last Updated: August 27, 2024